Frequently asked questions

Register first to receive your official SmartHub.mu delivery address and unique customer ID, then use those exact details when ordering online so your parcel can be identified and released correctly.

Yes. Use your SmartHub.mu address and customer ID at checkout on those platforms, provided the merchant ships to Mauritius and to that address format.

It lets SmartHub.mu match incoming parcels to the correct customer account quickly and accurately, especially when many orders arrive from different merchants and marketplaces at once.

Seven-day access means collection fits your schedule, not the courier's — including weekends. Bring your ID and reference and collect any day that works for you.

No. Businesses can also use the platform for warehousing, fulfilment, distribution support, and value-add logistics services behind the customer-facing collection model.

Both options are viable. Some occupiers need only one specialised hub, while others combine Flacq for storage, Coromandel for finishing, and RDR for distribution flow within one broader operating model.

Importers, distributors, e-commerce operators, FMCG businesses, product-led brands, manufacturing support operations, and any company needing secure warehousing combined with process or distribution capability.

Yes. The platform supports flexible commercial arrangements, including overflow storage, seasonal programmes, launch campaigns, and established long-term occupancy.

The difference is the operational proposition. SmartHub.mu is built around integrated logistics and industrial functionality rather than simple space availability, which makes it far more relevant to serious supply chain decision-makers.